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Protect Yourself From Financial & Bank Scams

At Money.com.au, WE GIVE A BUCK® about your financial wellbeing. Find out how to spot the red flags and protect yourself from common banking and financial scams.

Money.com.au is urging Australians to remain vigilant against financial scams, particularly during periods of economic change or uncertainty.

Times like these often lead people to reassess their financial situation – whether that’s refinancing a home loan, switching savings accounts, or applying for a personal or business loan. Unfortunately, it’s also a time scammers see as an opportunity.

According to ASIC’s MoneySmart, financial scams can come in many forms – from fake websites pretending to offer personal loans or high-interest savings accounts, to scammers posing as lenders or insurers who demand payments upfront.

These scams are designed to look legitimate, and they often target people actively searching for products found on our website.

Common financial scams to watch out for

Phishing scams involve fake emails, text messages or phone calls that appear to be from a trusted bank or financial institution. Scammers trick people into revealing personal or banking details by claiming there’s an issue with their account or urging them to verify information. These scams often include links to fake websites designed to steal your login credentials.

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  • Red flags: Unexpected messages asking you to click on a link, spelling errors, generic greetings like “Dear Customer,” and a sense of urgency (e.g. “Your account will be locked”).

Investment scams promise high returns with little or no risk. Scammers often pose as financial advisers or representatives from well-known institutions, offering fake investment opportunities in shares, cryptocurrency, property or foreign exchange. These scams can be sophisticated, with fake websites, documents and even real-looking product disclosure statements (PDS).

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  • Red flags: Unsolicited investment offers, guaranteed high returns, pressure to act quickly, requests for money to be sent overseas and being asked to keep the opportunity confidential.

These scams occur when someone pretending to be from a reputable company (often claiming to be from your bank, Telstra or even the ATO) convinces you to give them remote access to your computer or device. Once in, they can steal banking logins, install malware or even initiate fraudulent transactions in real time.

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  • Red flags: Unexpected calls claiming your computer or account has been hacked, requests to download software like AnyDesk or TeamViewer, and callers becoming aggressive or insistent.

Card skimming involves illegally copying the information from your credit or debit card’s magnetic strip, often using devices attached to ATMs or EFTPOS terminals. Scammers then clone your card and use it to make unauthorised transactions.

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  • Red flags: Loose or unusual attachments on ATMs, devices that look tampered with, or transactions on your statement you don’t recognise.

Scammers steal your personal details (like your name, address, date of birth or driver’s licence number) to open bank accounts, apply for loans or make unauthorised purchases in your name.

Often this is done through phishing, data breaches (where hackers gain unauthorised access to company databases containing customer information) or intercepted mail (where scammers steal or redirect your physical mail to obtain documents like bank statements or ID).

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  • Red flags: Receiving unexpected mail (such as bills, bank cards, or statements for accounts you didn’t open) or credit offers (promotions for loans or credit cards addressed to you from unfamiliar lenders) can be signs of identity theft. Other red flags include unfamiliar accounts appearing on your credit report or being denied credit for no clear reason, which may indicate someone has used your identity to take out credit in your name.

This scam targets businesses by hacking or impersonating company emails – especially those of CEOs, finance managers or suppliers. Scammers use these compromised emails to redirect invoice payments or payroll funds to their own accounts.

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  • Red flags: Changes in bank account details for invoice payments, urgent requests from senior executives to transfer funds, and subtle changes in sender email addresses (like replacing an “m” with an “rn”).

These scams often target people approaching retirement, offering early access to their super or better returns if they switch funds. Scammers may pose as financial advisers or claim to represent government services.

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  • Red flags: Offers of early access to super (except under legitimate early release conditions), pressure to switch funds quickly, and being asked for personal or account details upfront.

Scammers send texts or emails claiming to be from your bank, stating that a payment has failed or your account has been locked. These messages often include a link to a fake banking login page designed to steal your details.

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  • Red flags: Messages that don’t address you by name, links to strange-looking URLs, or inconsistencies in branding or formatting.

These scams promise easy access to loans or relief from your debts – sometimes for an upfront fee. Once the fee is paid, the scammer disappears or continues to ask for more money under false pretences.

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  • Red flags: Upfront payments required for “approval,” guaranteed loans with no credit checks, poor grammar in correspondence, or being asked to provide personal documents too early in the process (such as your driver’s licence, passport, Medicare card or bank statements before you've even received a loan offer or signed a formal agreement) are all warning signs of a scam. Legitimate lenders typically only request these documents once a formal application is underway.

These scams occur when someone builds a fake online relationship with the intent of gaining your trust and eventually your money. Scammers often pretend to be overseas and concoct emotional stories to ask for help – like medical emergencies, travel issues or legal trouble.

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  • Red flags: Requests for money or gift cards, reluctance to meet in person or video chat, overly affectionate language early in the relationship, and inconsistent stories.
Financial and bank scams
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Remember, Money.com.au will only make contact with you if you’ve compared products and made an enquiry through our website. We also provide a link to the official website of providers we compare if you prefer to go it alone, so you’re always in control.

How to protect yourself from scams

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  • Be cautious with personal information: Never give out personal or banking details to someone you don’t know who is asking for it unexpectedly. In particular, be wary of unsolicited calls, texts or emails asking for login details. Don’t share sensitive information, like your tax file number or bank account details over the phone or on public Wi-Fi.
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  • Question unexpected offers: If you’re offered a loan, investment or financial product out of the blue, especially with too-good-to-be-true rates or “guaranteed returns”, it’s likely a scam. At Money.com.au, we will only contact you if you have made an enquiry through our website or you’re already in touch with one of our experts.
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  • Don’t click on suspicious links: Watch out for fake emails or SMS messages pretending to be from your bank or a financial institution. Hover over links to check where they really lead and never click if something looks off (i.e. the text is blurry or the email address doesn’t match your bank’s). If you’re unsure, go directly to the company’s official website – not the link in the message.
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  • Verify before you trust: Only deal with licenced financial providers, such as those listed as an authorised deposit-taking institution (ADI). You can find the full list of ADIs on the Australian Prudential Regulation Authority (APRA) website. Confirm phone numbers or email addresses via official company websites, not search engines or ads.
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  • Keep your devices secure: Use strong passwords and enable two-factor authentication where possible. Install antivirus software and keep your operating system and apps up to date. Always log out of financial accounts when you’re done.
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  • Report and get help: If you think you’ve been scammed or spotted a scam, report it to Scamwatch, along with your bank and the police (if money has been lost). You can view a list of potential investor scams to avoid on the MoneySmart website.
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Note: When you compare with Money.com.au, we’ll ask a few quick questions, including your email address and mobile number. This helps us verify that our customers are genuine and enables us to provide personalised results and no-obligation support.

How we keep our customers safe

At Money.com.au, we only compare financial products from licenced and regulated providers – like banks and other authorised deposit-taking institutions (ADIs) – and we encourage all our customers to double-check the provider’s legitimacy before making any financial decision.

“One of the core principles we've build Money.com.au on is trust. We know that when someone visits us, they’re likely making a big decision – whether it’s choosing a home loan, finding a better savings rate, or taking out health insurance for their family. That’s a big responsibility and we take it seriously,” says Paul Duggan, CEO of Money.com.au.

Paul Duggan Money.com.au Chief Executive Officer

Paul Duggan, CEO of Money.com.au

“Big events like interest rate changes can trigger a spike in scam activity. We want Australians to stay vigilant – especially when they’re shopping around for better rates or deals. Our team is committed to protecting our customers' safety, and helping them find legitimate deals from trusted providers that suit their needs and objectives.”

Paul Duggan, CEO of Money.com.au

You can find more about Money.com.au, the services we offer and our contact details on our About Us page.

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Our Money Promise

Money Pty Ltd (trading as Money) (ABN 42 626 094 773) Australian Credit Licence 528698 provides information about credit products. Money does not compare all products or issuers available in Australia. We are not a broker or credit provider and when we provide information via this website, we are not providing you with a recommendation or suggestion about a particular credit product. We may receive a commission when you apply for a home loan as a result of outbound links on this website.

This material has been prepared by Money Pty Limited (ABN 40 664 954 536) (Money, ‘us’ or ‘we’). Money is a corporate authorised representative (CAR 001307399) of 62 Consulting Pty Limited (ABN 88 664 809 303) (AFSL 548573) (62C). The material is for general information only and is not an offer for the purchase or sale of any financial product or service. The material is not intended to provide you with financial or tax advice and does not take into account your objectives, financial situation or needs. Although we believe that the material is correct, no warranty of accuracy, reliability or completeness is given, except for liability under statute which cannot be excluded. Please note that past performance may not be indicative of future performance and that no guarantee of performance, the return of capital or a particular rate of return is given by 62C, Money, any of their related body corporates or any other person. To the maximum extent possible, 62C, Money, their related body corporates or any other person do not accept any liability for any statement in this material.

The information on this website is intended to be general in nature and has been prepared without considering your objectives, financial situation or needs. You should read the relevant disclosure statements or other offer documents prior to making a decision about a credit product and seek independent financial advice. Whilst Money.com.au endeavours to ensure the accuracy of the information provided on this website, no responsibility is accepted by us for any errors, omissions or any inaccurate information on this website.

Interest rates, fees and charges are subject to change without notice. Before acting on any information, you should confirm the interest rates, fees, charges and product information with the provider. For clarity, where we have used the terms “lowest” or “best” these relate solely to the rates of interest offered by the provider and not on any other factor. The application of these terms to a particular product is subject to change without notice if the provider changes their rates.

The calculator provided on money.com.au is intended for informational and illustrative purposes only. The results generated by this calculator are based on the inputs you provide and the assumptions set by us. These results should not be considered as financial advice or a recommendation to buy or sell any financial product. By using this calculator, you acknowledge and agree to the terms set out in this disclaimer. For more detailed information, please review our full terms and conditions on the website.

Assumptions:

  • The calculations do not account for changes in interest rates or other market conditions that may occur.
  • Results are approximations and may differ from actual payment schedules or amounts.
  • The calculator does not include all fees and charges that you may incur in relation to a financial product.

Limitation

  • This calculator does not guarantee the availability of any financial product or the accuracy of the calculations. Please consult a financial advisor or the relevant product provider to obtain specific advice tailored to your circumstances.
  • money.com.au does not accept any liability for errors or omissions, or for any loss you may suffer as a result of relying on these calculations.
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ABN: 42 626 094 773 / ACL: 528698 / AFCA: 83955
Money is a corporate authorised representative (CAR 001307399) of 62 Consulting Pty Limited (ABN 88 664 809 303) (AFSL 548573) (62C)
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