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Compare Electricity in Victoria

Money.com.au's Senior Finance Writer, Jared Mullane

Written By

Jared Mullane

Last updated7 November 2024

Explore some of the cheapest electricity prices in Melbourne from a range of Victorian energy providers to see if you could save.

Compare Electricity in Victoria

Money.com.au's Senior Finance Writer, Jared Mullane

Written By

Jared Mullane

Last updated7 November 2024

Explore some of the cheapest electricity prices in Melbourne from a range of Victorian energy providers to see if you could save.

Compare electricity plans Melbourne

This table below shows a selection of energy retailers offering some of the cheapest electricity plans in Victoria. These estimated costs are based on general household electricity usage for a specific postcode within the Citipower distribution network in Melbourne, VIC (see table footer for details).

Energy retailer & plan

Tango Energy - Value Select

Difference from Victorian Default Offer

29% less than VDO

Annual estimated cost (incl. GST)

$1,036

Notable conditions/incentives

  • No lock-in contract or exit fees
  • Monthly e-billing & direct debit payments required
  • 3.3c/kWh solar feed-in tariff

Energy retailer & plan

ENGIE - ENGIE Perks

Difference from Victorian Default Offer

24% less than VDO

Annual estimated cost (incl. GST)

$1,110

Notable conditions/incentives

  • Welcome credit for $200 on your first electricity bill
  • Everyday discounts on groceries, fuel, movies and holiday parks as part of your complimentary 12 month My NRMA Membership
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Energy retailer & plan

OVO Energy - One Plan

Difference from Victorian Default Offer

23% less than VDO

Annual estimated cost (incl. GST)

$1,116

Notable conditions/incentives

  • Must pre-pay via direct debit (bill smoothing)
  • Earn 3% interest when your account is in credit
  • 3.3c/kWh solar feed-in tariff

Energy retailer & plan

Momentum Energy - Warm Welcome

Difference from Victorian Default Offer

23% less than VDO

Annual estimated cost (incl. GST)

$1,125*

Notable conditions/incentives

  • *$50 welcome credit for new customers
  • No lock-in contract or exit fees
  • 6c/kWh solar feed-in tariff

Energy retailer & plan

Kogan Energy - Free FIRST

Difference from Victorian Default Offer

21% less than VDO

Annual estimated cost (incl. GST)

$1,152

Notable conditions/incentives

  • 12 months complimentary FIRST membership
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Energy retailer & plan

Pacific Blue - Blue First

Difference from Victorian Default Offer

19% less than VDO

Annual estimated cost (incl. GST)

$1,174

Notable conditions/incentives

  • No lock-in contact or exit fees
  • Monthly e-billing & direct debit payments required
  • 3.3c/kWh solar feed-in tariff

Energy retailer & plan

Alinta Energy - HomeSaver Essential

Difference from Victorian Default Offer

19% less than VDO

Annual estimated cost (incl. GST)

$1,177

Notable conditions/incentives

  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Energy retailer & plan

Nectr - 100% Clean

Difference from Victorian Default Offer

15% less than VDO

Annual estimated cost (incl. GST)

$1,188*

Notable conditions/incentives

  • *$50 sign-up credit on your 2nd bill when you sign up during the promotional period
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Energy retailer & plan

Powershop - Switch Saver

Difference from Victorian Default Offer

18% less than VDO

Annual estimated cost (incl. GST)

$1,194

Notable conditions/incentives

  • $150 electricity credit for switching
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Energy retailer & plan

Arcline by RACV - Home Energy Plan

Difference from Victorian Default Offer

16% less than VDO

Annual estimated cost (incl. GST)

$1,222

Notable conditions/incentives

  • No lock-in contract or exit fees
  • 4.1c/kWh solar feed-in tariff

Energy retailer & plan

Lumo Energy - Plus

Difference from Victorian Default Offer

14% less than VDO

Annual estimated cost (incl. GST)

$1,239

Notable conditions/incentives

  • No lock-in contract or exit fees
  • 4.5c/kWh solar feed-in tariff

Energy retailer & plan

EnergyAustralia - Flexi Plan

Difference from Victorian Default Offer

12% less than VDO

Annual estimated cost (incl. GST)

$1,281

Notable conditions/incentives

  • 12% guaranteed discount off total electricity bill
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Energy retailer & plan

Origin - Go Variable

Difference from Victorian Default Offer

12% less than VDO

Annual estimated cost (incl. GST)

$1,281

Notable conditions/incentives

  • $100 bill credit applied if account is still active on 28 February 2025 & haven’t received a credit in the previous 12 months
  • Up to 300 hours of free energy when you book a move between 15 Oct and 29 Nov 2024, valued at $66.30
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Energy retailer & plan

AGL - Value Saver

Difference from Victorian Default Offer

12% less than VDO

Annual estimated cost (incl. GST)

$1,282

Notable conditions/incentives

  • $100 online sign-up credit
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Energy retailer & plan

1st Energy - 1st Super Saver

Difference from Victorian Default Offer

11% less than VDO

Annual estimated cost (incl. GST)

$1,301

Notable conditions/incentives

  • 15% guaranteed discount off total usage charges
  • Receive $275 in credits applied to your next bill issued after 11 months and a $275 credit applied every 12 months thereafter
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Energy retailer & plan

Dodo - Residential Market

Difference from Victorian Default Offer

3% less than VDO

Annual estimated cost (incl. GST)

$1,412

Notable conditions/incentives

  • Save up to $10/month when you bundle electricity, gas and internet
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Energy retailer & plan

CovaU Energy - Super Saver

Difference from Victorian Default Offer

3% less than VDO

Annual estimated cost (incl. GST)

$1,413

Notable conditions/incentives

  • No lock-in contract or exit fees
  • 5% guaranteed discount on total usage charges
  • 4.9c/kWh solar feed-in tariff

Energy retailer & plan

Diamond Energy - Everyday Renewable Saver

Difference from Victorian Default Offer

3% less than VDO

Annual estimated cost (incl. GST)

$1,414*

Notable conditions/incentives

  • *Further 2% lower with pay on time discount
  • No lock-in contract or exit fees
  • 5.2c/kWh solar feed-in tariff

Energy retailer & plan

Amber Electric - Variable Wholesale Prices

Difference from Victorian Default Offer

N/A

Annual estimated cost (incl. GST)

Refer to Amber Electric’s website for a quote

Notable conditions/incentives

  • Membership fee of $22 per month to access wholesale rates
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Energy retailer & plan

Energy Locals - Daytime Saver

Difference from Victorian Default Offer

N/A

Annual estimated cost (incl. GST)

Refer to Energy Locals’ website for a quote

Notable conditions/incentives

  • Access to wholesale usage rates
  • $13.99/month membership fee
  • $50 bill credit
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Energy retailer & plan

Flow Power - Power Active

Difference from Victorian Default Offer

N/A

Annual estimated cost (incl. GST)

Refer to Flow Power’s website for a quote

Notable conditions/incentives

  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Energy retailer & plan

GloBird Energy - Boost

Difference from Victorian Default Offer

N/A

Annual estimated cost (incl. GST)

Refer to GloBird Energy’s website for a quote

Notable conditions/incentives

  • No lock-in contract or exit fees
  • 2.1-8.4c/kWh variable solar feed-in tariff

Energy retailer & plan

Red Energy - Living Energy Saver

Difference from Victorian Default Offer

N/A

Annual estimated cost (incl. GST)

Refer to Red Energy’s website for a quote

Notable conditions/incentives

  • No lock-in contract or exit fees
  • 4.5c/kWh solar feed-in tariff
Energy retailer & planDifference from Victorian Default OfferAnnual estimated cost (incl. GST)Notable conditions/incentives

Tango Energy - Value Select

29% less than VDO

$1,036

  • No lock-in contract or exit fees
  • Monthly e-billing & direct debit payments required
  • 3.3c/kWh solar feed-in tariff

ENGIE - ENGIE Perks

24% less than VDO

$1,110

  • Welcome credit for $200 on your first electricity bill
  • Everyday discounts on groceries, fuel, movies and holiday parks as part of your complimentary 12 month My NRMA Membership
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

OVO Energy - One Plan

23% less than VDO

$1,116

  • Must pre-pay via direct debit (bill smoothing)
  • Earn 3% interest when your account is in credit
  • 3.3c/kWh solar feed-in tariff

Momentum Energy - Warm Welcome

23% less than VDO

$1,125*

  • *$50 welcome credit for new customers
  • No lock-in contract or exit fees
  • 6c/kWh solar feed-in tariff

Kogan Energy - Free FIRST

21% less than VDO

$1,152

  • 12 months complimentary FIRST membership
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Pacific Blue - Blue First

19% less than VDO

$1,174

  • No lock-in contact or exit fees
  • Monthly e-billing & direct debit payments required
  • 3.3c/kWh solar feed-in tariff

Alinta Energy - HomeSaver Essential

19% less than VDO

$1,177

  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Nectr - 100% Clean

15% less than VDO

$1,188*

  • *$50 sign-up credit on your 2nd bill when you sign up during the promotional period
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Powershop - Switch Saver

18% less than VDO

$1,194

  • $150 electricity credit for switching
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Arcline by RACV - Home Energy Plan

16% less than VDO

$1,222

  • No lock-in contract or exit fees
  • 4.1c/kWh solar feed-in tariff

Lumo Energy - Plus

14% less than VDO

$1,239

  • No lock-in contract or exit fees
  • 4.5c/kWh solar feed-in tariff

EnergyAustralia - Flexi Plan

12% less than VDO

$1,281

  • 12% guaranteed discount off total electricity bill
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Origin - Go Variable

12% less than VDO

$1,281

  • $100 bill credit applied if account is still active on 28 February 2025 & haven’t received a credit in the previous 12 months
  • Up to 300 hours of free energy when you book a move between 15 Oct and 29 Nov 2024, valued at $66.30
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

AGL - Value Saver

12% less than VDO

$1,282

  • $100 online sign-up credit
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

1st Energy - 1st Super Saver

11% less than VDO

$1,301

  • 15% guaranteed discount off total usage charges
  • Receive $275 in credits applied to your next bill issued after 11 months and a $275 credit applied every 12 months thereafter
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Dodo - Residential Market

3% less than VDO

$1,412

  • Save up to $10/month when you bundle electricity, gas and internet
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

CovaU Energy - Super Saver

3% less than VDO

$1,413

  • No lock-in contract or exit fees
  • 5% guaranteed discount on total usage charges
  • 4.9c/kWh solar feed-in tariff

Diamond Energy - Everyday Renewable Saver

3% less than VDO

$1,414*

  • *Further 2% lower with pay on time discount
  • No lock-in contract or exit fees
  • 5.2c/kWh solar feed-in tariff

Amber Electric - Variable Wholesale Prices

N/A

Refer to Amber Electric’s website for a quote

  • Membership fee of $22 per month to access wholesale rates
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Energy Locals - Daytime Saver

N/A

Refer to Energy Locals’ website for a quote

  • Access to wholesale usage rates
  • $13.99/month membership fee
  • $50 bill credit
  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

Flow Power - Power Active

N/A

Refer to Flow Power’s website for a quote

  • No lock-in contract or exit fees
  • 3.3c/kWh solar feed-in tariff

GloBird Energy - Boost

N/A

Refer to GloBird Energy’s website for a quote

  • No lock-in contract or exit fees
  • 2.1-8.4c/kWh variable solar feed-in tariff

Red Energy - Living Energy Saver

N/A

Refer to Red Energy’s website for a quote

  • No lock-in contract or exit fees
  • 4.5c/kWh solar feed-in tariff

This comparison assumes a general electricity usage of about 4,000kWh/year for a household on a single rate tariff. Based on the general electricity usage, the ESC Victorian Default Offer is $1,456/year. Always ensure that you check all details directly with the energy retailer before making a purchase decision. This table is sorted based on the cheapest annual estimated cost. We are not making a recommendation about any particular product. Check the Energy Fact Sheets on Victorian Energy Compare for further details. All plan information above has been taken directly from each energy retailer’s website. This is not an exhaustive list of energy providers and plans available in this area, nor does it list all the features, fees and charges of each plan. Accurate as of 22 October 2024.

Cheapest electricity providers in VIC (top 10 deals)

Here are 10 of the cheapest deals from electricity providers for residential customers in Victoria, according to Money.com.au’s analysis:

1

Tango Energy

Value Select

2

ENGIE

ENGIE Perks

3

OVO Energy

One Plan

4

Momentum Energy

Warm Welcome

5

Kogan Energy

Free FIRST

6

Pacific Blue

Blue First

7

Alinta Energy

HomeSaver Essential

8

Nectr

100% Clean

9

Powershop

Switch Saver

10

Arcline by RACV

Home Energy Plan

This list is based on Money.com.au’s analysis of Melbourne electricity providers in the comparison table above. Information is accurate as of 22 October 2024.

The Victorian energy market is one of the most active in Australia, meaning you can use the power of comparison to shop around for the best electricity deals. It only takes a few minutes to compare options, and switching to a cheaper plan could save you hundreds of dollars each year.

Average electricity bill VIC

In Victoria, the average electricity bill is approximately $1,655 per year, or about $413.75 per quarter. This estimate is based on the Victorian Default Offer (VDO) that’s set by the Essential Services Commission (ESC) for the 2024-25 period, and applies to residential households on a single rate tariff without a controlled load.

It’s worth noting that VDO prices will vary depending on your location in Victoria. The good news is that these default prices have decreased by 6% for residential customers compared to the previous year, according to Energy.gov.au.

While the Victorian Default Offer regulates standing offer prices to prevent power companies from overcharging you if you don’t shop around, there are often better deals available. Many energy companies provide a range of 'market offers' that are typically more competitive in both pricing and benefits.

For instance, the VDO price for a residential household on a single rate tariff in Melbourne’s Citipower network is $1,456 per year. In comparison, the lowest market offer available on the same network is currently $1,036 per year, resulting in savings of over $400 annually.

Energy bills are often one of the biggest ongoing expenses for households, and costs tend to only move in one direction. With this in mind, we recently conducted a survey that found 27% of Victorians consider energy bills to be their most dreaded bill.

Cheapest electricity rates in VIC

Some of the cheapest electricity rates in Victoria are currently offered by Tango Energy, ENGIE, OVO Energy, and Momentum Energy. You can expect usage rates of around 20-25 cents per kilowatt-hour (c/kWh) and supply charges between 80-105 cents per day, according to Victorian Energy Compare.

Keep in mind that the above electricity rates apply to residential customers on a single rate tariff in Melbourne on the Citipower distribution network, as of 22 October 2024.

Contact your energy provider to check if you’re on the best plan for your needs. This might include discounts for paying on time or setting up direct debits, as well as plans that offer better rates for reducing energy use during peak times, like weekday afternoons. Your energy company is required to inform you if they have better deals available.

How to find the best energy plans in VIC

To find the cheapest energy plans in Victoria and select the overall best option for your needs, consider the following:
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Low usage rates

Your electricity usage rates will likely have the most significant impact on your bills, as this cost is based on the amount of electricity you consume, measured in cents per kilowatt-hour (c/kWh). If your household has high energy consumption, a lower usage rate can lead to significant savings. Even a slight difference in the rate can result in considerable savings over time, particularly for families with high energy demands or those frequently using appliances like air conditioning and heating. In Victoria, a low usage rate generally falls between 20 to 25 c/kWh.

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Reasonable supply charges

Electricity supply charges are a significant factor in rising energy costs, especially for households that consume less power. These are fixed daily fees that you pay to remain connected to the grid, regardless of your electricity usage. For low-energy users, supply charges can make up a larger percentage of the total bill, leading to higher costs relative to consumption. In Victoria, a reasonable supply charge typically ranges from 80 to 100 cents per day.

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Discounts and incentives

Discounts and incentives, such as sign-up credits or ongoing bill credits, can provide added value for energy consumers. Some retailers in Victoria offer "conditional" discounts, which require you to meet specific criteria, like paying your bills on time or setting up direct debit payments. Other discounts may be "guaranteed," meaning the retailer automatically applies them to your bill — either on the usage portion or the total, including both usage and supply charges. These discounts or bill credits can help offset higher usage and supply costs.

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The benefit period

The benefit period refers to the duration of your energy plan's contract and the time you'll enjoy any discounts, incentives, and the usage and supply rates you initially signed up for. Typically, benefit periods last 12 or 24 months, although some retailers in Victoria offer ongoing contracts that allow you to maintain those benefits as long as you remain with them. Energy retailers must notify you at least 20 business days before the benefit period is set to expire or change.

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Hidden fees

Other fees that can impact your overall costs include credit card payment processing fees, paper bill charges, late payment fees, and connection fees if you reside in a newly built property. You may also encounter disconnection or reconnection fees, which are imposed by the energy distributor and passed on to your retailer.

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Customer service

One often overlooked factor is the quality of customer service and support provided by your energy retailer. Be sure to check online ratings, social media feedback, and any awards they may have received. Additionally, consider whether they offer user-friendly apps that can help you manage your bills and monitor your energy usage.

It’s mandatory for Victorian energy providers to inform customers at least once every four months of how much they could save by switching to the best energy plan they offer.

Understanding the Victorian energy market

Not to be confused with retailers, electricity distributors are the companies that maintain critical energy infrastructure, such as the grid and power lines. Distributors are also responsible for providing customers within their network an uninterrupted supply of power to their homes and businesses.

In Victoria, there are five electricity distributors:

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  • Ausnet Services: Delivers power to 802,000 customers across eastern and north-eastern Victoria.
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  • Citipower: Services 332,000 customer connections in Melbourne CBD and inner suburbs.
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  • Jemena: Distributes electricity across Melbourne’s northern and north-western suburbs to 370,000 customers.
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  • Powercor Australia: Supplies power to 844,000 customer connections in the western suburbs of Melbourne and western Victoria.
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  • United Energy Distribution: Takes care of 700,000 customers in Melbourne’s southern suburbs and the Mornington Peninsula.

Distributors are not responsible for handling billing enquiries, but rather look after new building connections and meters (in cooperation with retailers) as well as restoring power when outages happen. Depending on which network you live on in Victoria, you’ll have a benchmark price to compare energy plans from, known as the ‘Victorian Default Offer’ or ‘VDO’. See below for current VDO amounts according to the distribution network:

Distributor and average household annual electricity usageAverage annual cost (VDO) for household on a single rate tariff

Ausnet Services (4,000kWh)

$1,902

Citipower (4,000kWh)

$1,456

Jemena (4,000kWh)

$1,664

Powercor Australia (4,000kWh)

$1,699

United Energy Distribution (4,000kWh)

$1,554

Yes, most residents and small businesses can choose their own electricity and gas retailer in Victoria. In regional areas, there may be limited options, particularly for natural gas, or you may live in an area where only Liquefied Petroleum Gas (LPG) is available. In general, customers in most areas will have a choice of their preferred provider, including if they live in:

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  • Melbourne
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  • Geelong
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  • Ballarat
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  • Bendigo
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  • Shepparton
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  • Melton
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  • Mildura
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  • Warrnambool
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  • 1st Energy
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  • AGL
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  • Alinta Energy
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  • Amber Electric
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  • Arcline by RACV
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  • CovaU Energy
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  • Diamond Energy
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  • Dodo
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  • Energy Locals
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  • EnergyAustralia
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  • ENGIE (formerly Simply Energy)
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  • Flow Power
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  • GloBird Energy
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  • Kogan Energy
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  • Lumo Energy
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  • Momentum Energy
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  • Nectr
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  • Origin
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  • OVO Energy
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  • Pacific Blue
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  • Powershop
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  • Red Energy
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  • Sumo
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  • Tango Energy

Some electricity providers above may not be taking on new customers at this point in time. Recent spikes in wholesale energy prices have meant that some retailers have chosen to only service their existing customers.

VIC energy rebates: Are you eligible?

1

Energy Bill Relief Fund

A rebate of up to $300 per household is available for eligible concession cardholders for the 2024-25 financial year. Payments will be made in four quarterly instalments, starting in August 2024, followed by October 2024, January 2025, and April 2025.

2

Excess Electricity Concession

Eligible applicants with annual electricity costs exceeding $4,217.85 will receive a 17.5% concession on their usage and supply charges. This applies to holders of Pensioner, Health Care, and Veterans’ Affairs Gold concession cards.

3

Life Support Concession

Provides financial assistance to eligible households that need life support equipment, such as oxygen or dialysis machines, due to medical conditions. This concession helps reduce electricity costs with a discount equivalent to 1,880 kilowatt-hours per year (or 470 kWh per quarter).

4

Medical Cooling Concession

Offers financial assistance to eligible households that need cooling for medical reasons, such as managing chronic health conditions. It provides a 17.5% discount on electricity usage and service costs from November 1 to April 30.

5

Utility Relief Grant Scheme

Provides financial assistance to eligible households facing temporary financial hardship, helping them cover their utility bills. It provides a rebate of up to $650 for each utility (electricity, gas, or water) within a two-year period.

6

Non-mains Energy Concession

Eligible concession cardholders who use non-mains energy for heating and cooking, including LPG, can claim an annual rebate based on their expenditure. Current rebates range from $56 to $634, depending on the amount spent.

7

Winter Gas Concession

Eligible concession cardholders can receive a 17.5% discount on gas usage and service costs to help manage rising expenses during winter. Households with bills exceeding $2,499.14 from May 1 to October 31, 2024, are eligible to apply.

8

Excess Gas Concession

Households with domestic mains gas usage and service costs exceeding $2,499.14 are eligible for a 17.5% concession if they hold a Pensioner, Health Care, or Veterans’ Affairs Gold card.

FAQs about comparing energy in VIC

With the introduction of the Victorian Default Offer, consumers can compare energy plans with the VDO to see how the overall yearly price holds up. Although there is a baseline to compare from, Victorians should always check the rates to see how it stacks up to their existing plan. You can compare a range of deals via a range of comparison tools online, including Victorian Energy Compare.

You can compare electricity rates in Melbourne using the comparison tool on Victorian Energy Compare. Just select what you want to compare, enter your postcode, and answer the prompted questions to review a range of plans. Alternatively, you can check the "Victorian Energy Fact Sheet" for each plan directly with the retailer.

Tango Energy, ENGIE, OVO Energy and Momentum Energy currently have some of the cheapest electricity rates in Victoria. Keep in mind that retailers change their rates all the time and what’s cheap today may not be as cheap tomorrow. Furthermore, some energy plans may have higher rates but a discount will make the overall price cheaper.

The best energy provider in Melbourne depends on your individual circumstances and priorities. While affordable electricity prices are a key factor in determining the "best" deal, it's also important to consider the incentives they offer, the benefit period, flexible billing and payment options, and their customer service reputation.

All power companies in Victoria must provide handoff links to the Energy Price Fact Sheets of any advertised plan. These documents list all the details within an electricity or gas plan, including the estimated costs, discounts and incentives, rates, fees and billing information. Visit the government’s Victorian Energy Compare website for more details.

Once you’ve compared your existing electricity or gas plan with the offers available from various energy providers, making the switch is simple. Generally, all you need to do is:

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  • Contact your new energy provider
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  • Check there are no exit fees on your existing contract
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  • Select the new plan you want to connect to
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  • Fill in your details for the new provider to take over your account
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  • Cancel any direct debits with your existing provider
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  • Receive confirmation of the change

In most situations, your new energy retailer will inform your existing retailer about your decision to change, so you won’t need to do anything more.

For most consumers, it costs nothing to switch energy providers and you are free to do so at any given time. Just be sure to check that your existing energy contract doesn’t include an exit fee - refer to your most recent bill or check your plan’s Energy Price Fact Sheets. Most retailers don’t charge exit fees.

If you’re moving to a newly-built property without any power, you may wish to first check whether the new retailer charges a fee for connecting electricity and gas. Most power companies will charge a connection fee for new properties and this will normally be added to your first bill.

Here are some of the most common discounts you may encounter when you compare energy plans in Victoria:

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  • Pay on time discount: Can be applied to the usage portion of your bill or the entire charges. Many retailers offer pay on time discounts to reward customers for doing just that - paying their bills by the due date.
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  • Direct debit discount: This type of discount can apply to usage charges or the entire bill. It rewards customers for paying by direct debit so there is less admin for the retailer.
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  • Bundled energy discount: Some dual fuel providers offering both electricity and gas will give customers a further percentage off their bills for bundling their utilities.
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  • Email billing discount: Like the name suggests, this is a small discount for receiving your bills via email instead of post.
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  • Unconditional discount: A guaranteed discount off the usage charges or the entire bill that requires no conditions to be met.

Yes, you can receive electricity and gas from the same power company in Victoria. When comparing VIC energy providers, check to see whether they first offer both electricity and gas, and then consider if it’s worth bundling by reviewing the rates and incentives for doing so.

If you have solar panels on your property, there may be a range of deals more applicable to you. Some retailers offer solar energy plans where the rebate, known as a ‘solar feed-in tariff’, is higher than their regular electricity offers. In Victoria, the minimum solar feed-in tariff for 2024-25 is 3.3 cents per kilowatt hour.

If you think that your energy retailer hasn’t done the right thing, know that you can speak up and make a complaint. All energy providers in Victoria will have their own internal complaint process.

You can ask to speak to their complaints team. If this is unsuccessful, you can always go to the Energy and Water Ombudsman Victoria and make a formal complaint. The Ombudsman will speak to the provider on your behalf, and may investigate to get you a fair and reasonable outcome.

It can be hard to negotiate with energy retailers, or to do the research to find out what concessions you may be eligible for. This is particularly true if English is not your first language, if you have a disability or are neurodiverse, or are experiencing any other kind of hardship.

It’s important in these circumstances to turn to an expert who can help you through financial hardship. Financial counsellors provide free, independent, judgement-free and confidential support to people in financial difficulty. Each year, financial counsellors help over 23,000 Victorians with tricky financial situations.

If you’re experiencing financial hardship and struggling to manage your energy bills, don’t wait until your situation is dire.

To find a financial counsellor near you, visit Financial Counselling Victoria’s website. Alternatively, you can view a variety of other community organisations that are funded to support consumers through the Victorian Energy Assistance Program.

Jared Mullane is a finance writer with more than eight years of experience at some of Australia’s biggest finance and consumer brands. His areas of expertise include energy, home loans, personal finance and insurance.

Sean Callery is the Editor of Money.com.au. He has over 15 years of international experience. He is qualified with a Certificate IV in Finance and Mortgage Broking (FNS40821) and is compliant to provide general advice in Tier 1 General Insurance (RG 146) products.

Important information

All information and details for listed plans, discounts, incentives, usage rates, supply charges and fees are only accurate based on the examples provided at the time of writing. Actual rates may differ based on your location, your tariff(s) type, electricity use, or eligibility for plans. Product information is subject to change without notice. Before acting on any information on this page, you should confirm the relevant product information with the provider.

General information only

The information on this page is general in nature and has been prepared without considering your objectives, financial situation or needs. You should consider whether the information provided and the nature of the product is suitable for you and seek advice if necessary.

We are not providing you with a recommendation or suggestion about a particular energy product. You should review the relevant product information carefully before deciding on which product is best for you.

What products, features and information are shown

While we make every effort to ensure all energy providers available in each relevant market are shown in our comparisons, we do not guarantee that all products are included.

Our product comparisons may not compare all features and attributes relevant to you.

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